Shipping policy

Shipping policy

Free delivery

Delivery is free on every order within the EU, and also to the United Kingdom, Switzerland and Norway. For other countries, the delivery cost is shown at checkout. Outside the EU, import duties and taxes may apply. These are paid by the customer.

How we deliver

In some regions our own team delivers your rug. Elsewhere we work with established carriers. Either way, your rug is packed with care for the journey.

Delivery time

Standard delivery time: 5 to 7 working days.
Made-to-measure rugs and items on request: the lead time is shown on the product page or confirmed with your order.

Around Belgian public holidays, during the summer production break (about 15 July to 15 August) and during the end of year break (23/12 to 03/01), dispatch can take longer. If a delay affects your order, we let you know.

Tracking

As soon as your order ships, you receive an email with the tracking details.

Problems with a delivery

Visible damage should be reported to the driver on delivery. If you notice damage later, or something is missing, contact us as soon as possible, preferably within 48 hours, with photos. We look into it and find a suitable solution.

Questions

Email info@onlinetapijten.be or call +32 3 886 66 08.