Shipping policy

Shipping Policy – Onlinetapijten.be

At Onlinetapijten.be, we are committed to delivering an exceptional shopping experience from start to finish. Our shipping policy is designed to ensure that your rug arrives safely, securely, and as quickly as possible.

Free Shipping Within the European Union

We offer free delivery on all orders within the European Union.
Whether we deliver with our in-house team or one of our trusted logistics partners, we guarantee that your rug will be handled with care and delivered in excellent condition.

Delivery Methods

  • Onlinetapijten Delivery Service
     In certain regions, your order may be delivered directly by our team, ensuring a smooth and personal delivery experience.

  • Trusted Logistics Partners
     For areas outside our own delivery network, we work with established logistics companies to ensure safe and timely delivery across the EU.

Order Processing

  • Orders are typically processed and dispatched within 5-7 business days.

  • You will receive an email confirmation with tracking details as soon as your order ships.

Estimated Delivery Times

  • Average delivery time within the EU: 5-7 business days, depending on destination and product availability.

  • Deliveries to rural or remote areas may take slightly longer.

Please note that during public holidays or supplier-related delays, shipping times may vary slightly. We will keep you informed in such cases.

Tracking Your Shipment

Once your order has been dispatched, you will receive a tracking email with all necessary details.
You can use this to follow your shipment and estimate the expected delivery date.

Delivery Support & Issues

If you experience any problems with your delivery — such as delays, damaged packaging, or missing items — please contact us immediately.
Our customer service team is available to assist you and resolve any concerns promptly.

Contact Information

For any questions or further details regarding your shipment, please contact us at:
📧 info@onlinetapijten.be

Thank you for shopping with Onlinetapijten.be.
We appreciate your trust and look forward to helping you enhance your home with one of our beautiful rugs.