Buying a new rug is an exciting step toward creating your dream space. However, we understand that sometimes challenges can arise when your rug arrives at your doorstep. At Online Tapijten, we’re here to ensure you feel supported every step of the way. Below, we’ve outlined some common problems clients face and how we’re ready to help you solve them.

 

1. Creases and Folds from Packaging

Problem: Rugs are often rolled or folded for shipping, which can cause creases or bumps when unrolled.

How We Help:

  • Place the rug flat on your floor and let it settle for a few days—this often resolves the issue naturally.
  • If needed, we can guide you through reverse-rolling the rug or applying gentle heat to smooth it out.
  • For persistent creases, don’t hesitate to reach out to us, and we’ll provide additional tips or solutions tailored to your rug.

 

2. Rug Size Doesn’t Fit the Space

Problem: After unrolling the rug, it may feel too large or too small for the room.

How We Help:

  • Before you purchase, we’re happy to assist with measuring tips to ensure the rug is the perfect fit.
  • If the size isn’t quite right, contact us, and we’ll work with you to explore solutions, whether it’s exchanging for another size or discussing other options like professional resizing.

 

 

3. Color Looks Different in Person

Problem: The rug’s colors may appear slightly different due to your room’s lighting or screen settings.

How We Help:

  • Colors can shift under different lighting, so we recommend looking at the rug in both natural and artificial light.
  • If the colors still don’t work for your space, please contact us. We’ll guide you through our return or exchange process.
  • In the future, we can even provide you with color swatches to preview before committing to a purchase—just ask!

 

4. Shedding of Fibers

Problem: Some natural fiber rugs, like wool, shed a little at first, which can be unexpected.

How We Help:

  • Shedding is normal and will subside over time with regular care. We’ll provide detailed cleaning and maintenance advice specific to your rug type.
  • If you’re unsure about proper vacuuming techniques or the shedding persists, get in touch with us—we’ll make sure your rug remains in great condition.

 

 

5. Rug Doesn’t Lie Flat

Problem: The rug curls at the edges or slides around on smooth flooring.

How We Help:

  • For curled edges, try rolling them under or weighing them down for a few hours. If that doesn’t work, reach out to us for additional support.
  • We also recommend a rug pad to keep your rug in place and add extra comfort. If you need help finding the right pad, we’re here to assist.

 

6. Odors from Packaging

Problem: A new rug might have a slight smell from packaging or storage.

How We Help:

  • Let the rug air out in a well-ventilated space. For faster results, sprinkle some baking soda on the rug, let it sit, and then vacuum it.
  • If the smell doesn’t dissipate, please contact us right away—we’ll ensure the issue is resolved to your satisfaction.

 

 

7. Delivery Damage

Problem: On rare occasions, rugs might arrive with damage, such as tears or stains.

How We Help:

  • If this happens, document the issue with photos and contact us immediately. We’ll handle the situation quickly, offering a replacement or solution to make it right.
  • With Online Tapijten, you can trust that your satisfaction is our top priority.

 

8. Difficulty Matching the Rug to Your Decor

Problem: Once placed, the rug might not look as cohesive with the rest of your room as expected.

How We Help:

  • Sometimes, a small adjustment like rearranging furniture or adding complementary accessories can make all the difference. We’re happy to offer styling tips if you’re unsure.
  • If the rug still doesn’t work for your decor, just let us know. We’ll work with you to find a better match from our extensive collection.

 

Preventing Problems Before They Start

At Online Tapijten, we aim to make your rug-buying experience as smooth and enjoyable as possible. Here’s how we support you from the beginning:

  • Expert Advice: Have questions? Contact us before purchasing, and we’ll guide you to the perfect choice for your needs.
  • Precise Measurements: If you’re unsure about sizing, we can help you measure and visualize how the rug will look in your space.
  • Flexible Solutions: If something doesn’t go as planned, we’re always here to make things right.

 

No matter the challenge, we’re just a call or email away. At Online Tapijten, we don’t just sell rugs—we’re here to help you transform your house into a home. If you’ve encountered a problem with your rug or have questions about an upcoming purchase, don’t hesitate to reach out. We’re here to help!